The client/consumer shall check all travel documentation immediately it is furnished to him. If the consumer/client considers any document is incorrect or has a query in relation to its contents he shall forwith notify the Retailer or Organiser of his concern and they shall respond as soon as possible. It is the sole reponsibility of the Consumer/client to ensure that all travel documents ie passports / visa (where relevant) etc. are in order.
We recommend that everybody travelling has Travel Insurance cover. This may be purchased from Celtic Horizon Tours or any other source provided the level of cover is of equal to or greater than that available from CHT. If anybody chooses to travel without any insurance cover, they MUST complete and sign the relevant section on the front of this form. In the absence of this waiver, CHT reserves the right to refuse to carry persons without Travel Insurance and the person(s) will forfeit all monies paid. The Consumer's/client's attention is drawn to the exclusion clauses and excess in the insurance policy arranged by the Organiser. It is the responsibility of the consumer/client to read their insurance policy before they travel and check that the insurance scheme provides the Consumer/client with his desired level of cover. In so arranging insurance cover for the Consumer/client the Organiser is acting as the agent of the relevant insurer and shall not be responsible to the Consumer/client for any default by the insurer under that policy. All claims made against the insurance policy shall be made directly to the insurer. The Consumer/client shall be responsible for making any special or increased insurance arrangements which he deems necessary.
Our prices are based on costs and exchange rates as at 01 January 2012. CHT reserves the right to pass on any increases due to fluctuation in currency exchange rates, increases imposed by suppliers or any increases due to Government action. By Government action, we mean events such as the imposition of a new tax in the Republic of Ireland or abroad, or an increase in an existing tax or levy, or a catastrophe such as war which causes major disruption to oil supplies. CHT reserves the right to surcharge you for any increase in fuel or other costs at any time up to 30 days before your departure. Alterations in currency exchange rates must also be taken into consideration.
If ferries are cancelled prior to departure, CHT will do everything in its power to get you or your party to the said destination by arranging alternative ferry routes or sailings. CHT cannot be held responsible for late arrival at or missing an event. Refunds will not be given unless CHT receives refunds from suppliers.
War, or the threat of war, terrorist activity, political unrest, riots, civil strife, industrial disputes, natural disaster, closure of airports or ports, roadworks, technical problems with or accidents involving aircraft or other transport (including traffic accidents/delays), fire, bad weather, force majeure (including breach of contract by any supplier of CHT) can affect the planned excursion arrangements. If any such event occurs before departure and you decline to accept alternative arrangements CHT may offer, CHT will be entitled to retain reasonable expenses incurred in connection with the original booking.
Should you have a complaint, please inform the CHT representative at the earliest opportunity. CHT will do everything possible to help you. If the matter cannot be put right on the spot, please follow it up with a letter to CHT within 28 days of returning from your excursion as CHT will not accept liability for claims received outside this period. CHT normally manages to agree an amicable settlement of the few complaints received. In the unlikely event that an agreed settlement cannot be reached, you can take advantage of the special Arbitration scheme outlined in Condition 13.
If any question of difference shall arise between the customer and CHT regarding this contract or by the construction thereof, the same shall be referred to the award and final determination of an Arbitrator to be agreed upon by the customer and a panel of not less than ten practicing solicitors of more than seven years standing, nominated by CHT's Legal Advisors, such arbitrators to have all the powers of Arbitration arising under the provisions of the Arbitration Acts. Such Arbitration must take place prior to any legal proceeding issued unless the right to Arbitrate is waived by CHT. The venue for such Arbitration shall be Dublin and appropriate law shall be Irish Law. At any such Arbitration, the customer shall admit into evidence the written statement of any Agent, Representative, Courier, Hotelier, or other like person for the purpose of proving matters of fact. This clause is specifically intended to minimise the cost of Arbitration.
CHT will not accept responsibility for loss or damage to luggage, except upon proof of negligence of CHT staff members (this does not include agents/drivers acting on behalf of CHT) and of damage in excess of normal wear and tear. Lack of proper care towards your luggage could result in your claim being turned down. The tour operators are not liable for lost property on the coach or otherwise.
In signing the booking form the Party Leader also accepts responsibility for the good conduct of all participants during the tour/excursion and warrants that at least one responsible adult will be on active duty at all times to ensure that all participants behave well. Furthermore, it is the Party Leader's responsibility specifically to ensure that:-
A Good Behaviour Bond of €500 per group will be charged initially to each group booking. This Bond will be refunded once the transport supplier(s) and accommodation supplier(s) have advised that no damage or inconvenience has been caused. Should any damage or inconvenience be reported by a supplier then the Bond will be forfeited in full.
All persons travelling on any coach trip undertake to accept and follow all instructions issued by the coach driver and/or guide.The good conduct and behaviour of all persons is an essential element of the trip and accordingly the coach driver and/or guide have full authority to remove any person(s) who fail to comply with instructions and requests. No refunds will be issued in such circumstances.
CHT is pleased to accept full responsibility for arranging with reasonable skill and attention any excursion booked with it. However, it is not possible for CHT to be responsible for the day to day running of the various hotels, hostels, youth centres supplied, or the various airlines, ferries, trains and coaches, or any other service not directly under the control of CHT. Accordingly, CHT wishes to make it quite clear that it will not in any circumstances be responsible for any additional expense, distress, disappointment, loss, damage, injury, accident, delay, inconvenience, or irregularity resulting from or attributable to the act or default of any company, firm or persons in connection with the carrying out of such arrangements or bookings or the conveyance of any client. Every booking is accepted subject to the conditions imposed by the air, shipping, rail, coach, hotel, hostel, camp site, restaurant, insurance and other companies, firms or persons concerned with the excursion or any claim with respect to such matters must be made against the appropriate principal.
Please note that your final itinerary will be drawn up taking into account E.U. Drivers (Tachograph) Regulations. We would ask you as organizer to conform to this itinerary and not to request your driver(s) to work beyond the limit as this may render him subject to prosecution.
These Terms and Conditions published February 2012 supersede all previous issues.